FAQs

How can I contact Moonza?

You can email us at contact@shopmoonza.com, where our customer service team will be happy to help with any questions.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship from different locations depending on your order and delivery address.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests made after this time may not be accepted.

Once your order has been received, it can be returned in accordance with our return policy.

What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days.

Please allow additional processing time during holidays, promotions, and busy sale periods. We do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take approximately 2–4 weeks to arrive.

What if I don't receive my order?

If you do not receive your order within 30 days after it has been shipped, please contact us at contact@shopmoonza.com so we can assist you.

Will I be charged customs and taxes?

Depending on your country, you may be required to pay import duties, taxes, or customs fees when your order arrives.

These charges are determined by your local customs authority and are the responsibility of the customer. Moonza is not responsible for customs charges or delays caused by customs processing.

For more information, please contact your local customs office.

How do I return an item?

Please contact us at contact@shopmoonza.com for return instructions.

What if the item(s) I received are defective, incorrect, or damaged?

If you receive an item that is incorrect, missing, defective, or damaged, please contact us at contact@shopmoonza.com.

Please include your order number, photos of the item(s), and any relevant details so we can resolve the issue as quickly as possible.

When will I receive my refund?

All approved refunds will be credited to your original payment method.

If you paid by credit or debit card, refunds are typically sent to the card-issuing bank within 7–10 business days after the returned item is received or the cancellation is approved.

Please note that your bank or card provider may take additional time to process and post the refund to your account.